Privacy policy

Privacy Policy

Last updated: September 18, 2025

Sleep Novaa (“we,” “our,” or “us”) operates this website and store, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a seamless shopping experience. Our store is powered by Shopify, which helps us deliver these Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services. If anything here conflicts with our Terms of Service, this Privacy Policy takes precedence regarding the collection, processing, and disclosure of personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect or process the following types of personal information, depending on how you interact with our Services and as permitted by law:

Contact details: name, billing/shipping address, phone number, and email.

Payment details: credit/debit card numbers, transaction details, and payment confirmation.

Account details: username, password, preferences, and settings.

Transaction history: items you view, purchase, return, or add to your wishlist.

Communications: information you provide when contacting us.

Device data: IP address, browser type, network connection, and device identifiers.

Usage data: interactions with our Services, including navigation patterns.

2. Sources of Information

We collect personal information:

Directly from you (e.g., account creation, purchases, communications).

Automatically (e.g., cookies, device/browser data).

From service providers (e.g., payment processors, shipping partners).

From third parties or partners (e.g., marketing collaborations).

3. How We Use Your Information

We may use your personal information to:

Provide and improve our Services: process orders, ship products, manage returns, and personalise your shopping experience.

Marketing and advertising: send promotional offers, show tailored ads, and recommend products.

Security and fraud prevention: verify identity, detect fraud, and protect against malicious activity.

Customer support: respond to inquiries and provide assistance.

Legal compliance: respond to lawful requests, enforce our policies, and meet regulatory requirements.

4. How We Share Your Information

We may disclose personal information to:

Shopify and service providers (e.g., IT, payment processing, shipping).

Business and marketing partners for targeted advertising (in line with their own privacy policies).

Affiliates or corporate group entities.

Authorities or third parties when required by law, to enforce our policies, or to protect our rights.

In business transfers such as mergers, acquisitions, or restructuring.

5. Relationship with Shopify

Our Services are hosted by Shopify. Information you provide may be shared with Shopify and other service providers in different countries. Shopify may also use your data to improve its services across merchants. For more details, please see Shopify’s Privacy Policy

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their policies when visiting those sites.

7. Children’s Privacy

Our Services are not intended for children under the age of majority. We do not knowingly collect data from minors. If you believe your child has provided information, please contact us for deletion.

8. Security and Data Retention

We use appropriate safeguards, but no method is 100% secure. Please avoid sharing sensitive information via unsecure channels.
We retain your personal data only as long as necessary for providing Services, meeting legal obligations, resolving disputes, or enforcing agreements.

9. Your Rights

Depending on your location, you may have the right to:

Access or request a copy of your personal information.

Request correction or deletion of your data.

Request data portability.

Opt-out of marketing communications.

To exercise these rights, contact us at the details below or visit Shopify’s Privacy Portal

10. Complaints

If you have concerns about how we handle your data, please contact us. You may also have the right to file a complaint with your local data protection authority.

11. International Data Transfers

Your data may be transferred and processed outside your country. Where required, we use safeguards such as Standard Contractual Clauses to protect your information.